Contact policies: Your primary contact person for The Farber Group, LLC is Aurora Farber.  Aurora Farber is available from 10 am to 5 pm Eastern time, Monday through Friday.  Aurora Farber communicates by email and scheduled telephone or zoom calls (if your package includes calls) only. Please do not text, send Facebook messages or What’s App messages (unless your package includes What’s App communication) to communicate.

Email policies: Please allow up to two business days for a response by email, although Company strives to respond sooner. For feedback on documents, all feedback must be included in a single email, rather than piecemeal, to allow for timely and efficient responses. 

Call Cancellations: Please provide 24 hours’ notice if you must cancel or reschedule a call. You may forfeit your call if less notice is provided. 

Time Off Policy: Company is closed on weekends and federal and state holidays. Company is also closed from December 22nd to January 6th.  From time to time, you will be notified of additional days off. 

Billing: You will be billed automatically every 30 days (or the nearest weekday) for recurring charges. We will attempt to charge a declined card every three days for up to thirty days. 

Billing Disputes: In the unlikely event of a disagreement between us regarding your services or deliverables, you agree to make a good faith attempt for 30 days to communicate with Company prior to initiating a chargeback. 

One-on-one Coaching:

• Sessions will be held on Zoom, or with advance notice, by other means including telephone. 
• The session must be scheduled using Aurora Farber’s scheduling calendar, and there is no guarantee that her availability will match yours. 
• If a session is not used within 90 days or by the end of a group program, it is forfeited. 
• If you do not attend at the scheduled time, your session is forfeited. 
• If you must cancel or reschedule, you must do so at least 24 hours in advance, or your session will be forfeited.  

Updated July 27, 2021